Shipping Policy

Last Updated: October 2026

Shipping Policy

At Avinoral, we understand that a smooth delivery experience is an important part of your online shopping journey.

Our goal is to provide reliable shipping services, clear communication, and convenient order tracking from the moment your purchase is confirmed until your package arrives.

Order Processing

After your order has been successfully placed, our team will begin preparing your items for shipment.

Orders are typically processed within:

1-3 business days

Processing time may vary depending on product availability, order volume, holidays, or other operational factors.

You will receive a confirmation email once your order has been shipped.

Shipping Time

Delivery times depend on your location, shipping method, and carrier service.

Estimated delivery timeframes will be displayed during checkout whenever available.

Please note that:

  • Shipping times are estimates and not guaranteed delivery dates.
  • Unexpected delays may occur due to weather conditions, customs procedures, carrier issues, or other circumstances outside our control.
  • Customers are responsible for providing accurate shipping information at checkout.

Order Tracking

Once your order has been dispatched, tracking information will be sent to the email address associated with your purchase.

You can use the tracking number to monitor your package progress.

If you have questions about your shipment status, please contact our customer service team.

Email:
service@avinoral.com

Shipping Address Information

Customers are responsible for ensuring that all shipping details are correct before completing their purchase.

If you notice an incorrect address, please contact us as soon as possible.

While we will make reasonable efforts to assist, address changes cannot always be guaranteed after an order has entered the shipping process.

Lost, Delayed, Or Damaged Packages

If your package experiences an unexpected delay or appears to be lost during transportation, please contact our support team.

For damaged packages, please provide:

  • Order number
  • Photos of the package and product
  • Description of the issue

Our team will review the information and assist with the next steps.

International Shipping Notice

International orders may be subject to additional customs procedures, import regulations, or local fees depending on the destination country.

Any applicable customs charges or duties are the responsibility of the customer unless otherwise stated.

Contact Information

For shipping questions, please contact:

Email:
service@avinoral.com

Phone:
+86 898 6698 6530

Company Name:
Haikou Dingxi Zhihhe Trading Co., Ltd.

Registered Address:

Room 111, 1st Floor, Building 8, Plot C-03, Country Garden Cambridge Community, located on the south side of Yehai Avenue and the west side of the extension of Qiuhai Avenue, Chengxi Town, Longhua District, Haikou City, Hainan Province

Service Hours: Monday - Friday 9:00 AM - 6:00 PM (EST)