Contact Us

Last Updated: October 23, 2026

Store Operator

Haikou Dingxi Zhihhe Trading Co., Ltd.

Avinoral is operated by Haikou Dingxi Zhihhe Trading Co., Ltd. The company is responsible for this website, customer support, order management, and sales conducted through Avinoral.

Welcome to Avinoral

At Avinoral, we offer carefully selected lighting products that bring comfort, function, and atmosphere to everyday spaces.

Whether you are choosing a light for your home, checking a product specification, tracking an order, or requesting assistance with a return, please contact us through the official channels below.

Company and Contact Information

Legal Company Name: Haikou Dingxi Zhihhe Trading Co., Ltd.

Brand Name: Avinoral

Email: service@avinoral.com

Phone: +86 898 6698 6530

Registered Address: Room 111, 1st Floor, Building 8, Plot C-03, Country Garden Cambridge Community, located on the south side of Yehai Avenue and the west side of the extension of Qiuhai Avenue, Chengxi Town, Longhua District, Haikou City, Hainan Province, China

Service Hours: Monday–Friday, 9:00 AM–6:00 PM, Eastern Standard Time (EST, UTCβˆ’5).

1. Customer Support Email

Email service@avinoral.com for product questions, order assistance, delivery updates, cancellations, returns, or business inquiries.

We aim to respond within 1–2 business days. Holidays, promotional periods, and unusually high inquiry volumes may affect response times. A request submitted within an applicable deadline remains timely even if our response takes longer.

For an existing order, please include:

  • Your order number, preferably in the subject line.

  • The name or email address used at checkout.

  • The product concerned.

  • A brief description of the assistance you need.

Do not send full payment card numbers, security codes, account passwords, or unnecessary sensitive information.

2. Customer Service Phone

Telephone: +86 898 6698 6530

Please call during the service hours listed above and have your order number or product details available.

If you cannot reach us by telephone, email your request so we can review the details and maintain a written record.

International calling charges may apply through your telecommunications provider.

3. Lighting Product Assistance

Before purchasing, contact us if you need clarification about a product’s dimensions, power source, voltage, plug type, installation requirements, or intended use.

Specifications vary by item. Please review the individual product description rather than assuming that every light supports the same electrical supply, dimming function, or indoor or outdoor use.

For products requiring electrical installation, follow the supplied instructions and use a qualified professional where required.

4. Delivery and After-Sales Support

For delivery inquiries, include your order number and available tracking information.

If an item arrives damaged, defective, incomplete, or different from your order, stop using it and contact us. Photographs may help us assess the issue where safe and relevant. Do not connect or test damaged electrical products to create evidence.

Please review our Shipping Policy and Return Policy for the applicable procedures, costs, and timeframes.

5. Returns and Business Correspondence

Our registered address identifies the business. It is not automatically the correct destination for returned merchandise.

Contact us before mailing a return. We will provide the appropriate return address and instructions for your order. This routing process does not restrict any statutory cancellation or return rights.

For supplier proposals, commercial cooperation, or other business matters, email service@avinoral.com with a clear description of your inquiry.

We Appreciate Your Support

Thank you for choosing Avinoral.

Whether you are adding a gentle bedside glow, improving everyday task lighting, or creating a welcoming atmosphere at home, we aim to provide clear product information and helpful support throughout your shopping experience.